How to request a return

The intention or the need to request a return must always be reported to Cristalleriamurano.com in writing. In order to speed up the processing of requests, we advise you to use the return form and return it completed in all its parts by sending an email to [email protected]

Once the request has been received, cristalleriamurano.com will evaluate it and send an answer with acceptance or refusal depending on the case, together with detailed instructions on how to make the return. No returns will be accepted unless previously authorized in writing.

Return form

Label to print and stick on the package to be returned

Requirements necessary to obtain a replacement or refund

All returned products must retain the characteristics they had at the time of purchase, therefore they must be in "like new" condition and ready to be resold. Must have all original seals, tags, boxes or wrappers intact. In the absence of this important requirement, the product will be considered "used" and will therefore be returned to the sender with transport costs charged or held with a penalty which will vary from 60% to 80% of the purchase value based on the conditions of arrival of the returned product.

Return for afterthought

The right of return for afterthought is only possible on non-custom made items. Pursuant to art. 59 paragraph 1 lett. a) and c) of the Consumer Code, Legislative Decree 206/2005 subsequent amendments and additions, the right of withdrawal is in fact excluded as the complete execution of the service is immediate and the goods are made and personalized on the basis of the User's requirements .

Returned by default

Lux Glass Tini srls guarantees that the products and Services comply with what is described and with the contract: that they present the usual qualities and performance of goods and services of the same type and that they are suitable for the use for which they are used. If the customer receives a damaged, defective or non-compliant product, he must write to [email protected] attaching a description of the defect and, if possible, photographs of the product with details of the defect. The photographs provided by the customer will be compared with those taken by our warehouse before shipment and the product will be authorized to return (courier at the expense of Lux Glass Tini srls). Once returned, the product will be checked and reimbursement of all expenses will be authorised. In some cases (at the sole discretion of Lux Glass Tini srls) the defective product may be left with the customer and in any case refunded.

Transportation costs for returns

Lux Glass Tini srls guarantees that the products and Services comply with what is described and with the contract: that they present the usual qualities and performance of goods and services of the same type and that they are suitable for the use for which they are used. If the customer receives a damaged, defective or non-compliant product, he must write to [email protected] attaching a description of the defect and, if possible, photographs of the product with details of the defect. The photographs provided by the customer will be compared with those taken by our warehouse before shipment and the product will be authorized to return (courier at the expense of Lux Glass Tini srls). Once returned, the product will be checked and reimbursement of all expenses will be authorised. In some cases (at the sole discretion of Lux Glass Tini srls) the defective product may be left with the customer and in any case refunded.

The following table shows the rules for charging the transport in the most frequent cases of return. If in doubt, you can contact Customer Service by sending an email to [email protected]


Reason for return Shipping and handling at the expense of
Non-compliant product Cristalleriamurano.com
Product arrived damaged Cristalleriamurano.com
Product replacement (within 15 days and only non-personalized products)
(example for color change)
Customer
Right of Withdrawal (within 15 days and only non-personalized products) Customer
Product added to wishlist
Product added to compare.
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